Shipping & Delivery
At Off Chain Merch (OCM), we strive to provide a seamless and efficient delivery experience for our customers. Our delivery policy outlines the details regarding shipping, charges, and timelines for domestic and international orders.
- Free Shipping within the UK
1.1 Free Domestic Shipping: We offer free shipping for all orders within the United Kingdom. Whether you purchase a single item or multiple products, there are no additional charges for delivery within the UK.
1.2 Delivery Timelines: For orders within the UK, please allow 10-14 business days for processing and delivery. We work diligently to process orders promptly and aim to deliver your items within the specified timeframe. However, please note that unexpected circumstances or high-demand periods may cause slight delays.
1.3 Order Tracking: Once your order is dispatched, we provide tracking information that allows you to monitor the progress of your delivery. You will receive an email notification with a tracking link to keep you informed about the status of your package.
- International Orders
2.1 Variable Shipping Rates: For orders shipped outside the United Kingdom, delivery charges will vary based on the destination and the weight of the package. Shipping rates will be calculated during the checkout process based on the specific shipping address provided.
2.2 Delivery Timelines: International delivery times may vary depending on the destination country and customs procedures. Please allow 3-6 weeks for processing and delivery (Location dependent). Delays may occur due to customs clearance or unforeseen circumstances, so we appreciate your patience.
2.3 Customs and Import Duties: Please note that customs duties, taxes, and any additional import charges are the responsibility of the customer. These charges may be imposed by the destination country’s customs authorities and are separate from the product and shipping costs. We recommend contacting your local customs office for more information on applicable duties and fees.
2.4 Order Tracking: International orders will also have tracking information available. You will receive a tracking link via email to monitor the progress of your delivery.
- Address Accuracy and Delivery Issues
3.1 Address Accuracy: It is essential to provide accurate and complete delivery information, including the correct shipping address and contact details. OCM is not responsible for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.
3.2 Delivery Issues: In the unlikely event of a delivery issue, such as a lost package or damage during transit, please contact our customer support team. We will work with you to resolve the matter promptly and ensure your satisfaction.
We value your trust and aim to deliver your orders in a timely and reliable manner. Should you have any further questions or require assistance regarding our delivery policy, please feel free to reach out to us at [email protected], and we will be happy to assist you.
Return & Refund Policy
At OCM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day refund policy for items purchased through distant selling. Please review the following guidelines:
Eligibility:
To be eligible for a refund, you must initiate the return process within 14 days from the date of delivery. The item must be unused, unwashed, and in its original condition with all tags and packaging intact. Personalized or custom-made items are not eligible for refunds unless they are defective or damaged.
Return Process:
To initiate a return, please contact our customer support team within the 14-day period. They will guide you through the return process and provide you with the necessary instructions and a return authorization if applicable. You are responsible for the return shipping costs unless the item received was defective, damaged, or incorrect.
Refund Processing:
Once we receive the returned item and verify its eligibility, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase unless otherwise specified.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item.
Please note that OCM reserves the right to refuse a refund if the returned item does not meet the eligibility criteria mentioned above or if the return process is not followed.
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team who will be happy to assist you at [email protected].
Thank you for choosing OCM, and we appreciate your understanding and cooperation regarding our refund policy.”
Feel free to modify this policy according to your specific business needs and legal requirements.