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Privacy Policy

This Privacy Policy (“Policy”) explains how Off Chain Merch (OCM) collects, uses, protects, and manages your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). It outlines how we handle your personal information when you access and use our website, which is built on WordPress and utilizes WooCommerce for e-commerce functionality. Please read this Policy carefully to understand our practices regarding your personal information.

  1. Data Controller

Off Chain Merch, is the data controller responsible for the collection and processing of your personal information in accordance with applicable UK data protection laws.

  1. Legal Basis for Processing

We collect and process your personal information based on the following legal bases:

  • Contractual Necessity: We process your personal information to fulfill orders and provide the products and services you request from us.
  • Legitimate Interests: We process your personal information for our legitimate business interests, such as improving our website, enhancing user experience, and marketing our products and services. We ensure that our legitimate interests are not overridden by your rights and freedoms.
  • Consent: We may process your personal information based on your consent for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
  1. Information We Collect

We collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and shipping address.
  • Payment Information: When making purchases through our website using WooCommerce, your payment details are securely processed by WooCommerce and/or the selected payment gateway. We do not store or have access to your payment information.
  • Website Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, device information, and browsing activity. This information is collected through cookies and similar technologies.
  1. Use of Personal Information

We use your personal information for the following purposes:

  • Order Processing: We process your personal information to fulfill your orders, including order confirmation, shipment, and delivery updates. This includes sharing your information with third-party service providers involved in the order fulfillment process, such as shipping carriers.
  • Communication: We may use your personal information to communicate with you about your orders, respond to inquiries, provide customer support, and send promotional or marketing materials with your consent.
  • Website Improvement: We analyze website usage information to understand how visitors interact with our website, identify areas for improvement, and enhance user experience. This may include using cookies or similar technologies to collect and store information about your preferences and browsing behavior.
  1. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

  1. Your Rights

You have certain rights regarding your personal information under the UK Data Protection Act 2018 and the GDPR. These rights include:

  • Right of Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You can request the correction or update of inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request the restriction of processing your personal information under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another data controller.
  • Right to Object: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights or if you have any questions or concerns regarding our Privacy Policy, please contact us using the contact details provided below.

  1. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Off Chain Merch –  Email: [email protected] Phone: 07931388206

We may update this Privacy Policy from time to time. Please check this Policy periodically for any updates.